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Training

First Line Management

The ILM Level 3 Award in First Line Management is a qualification that has been specially designed to give practising or aspiring first line managers like a solid foundation in your formal development as a manager.

The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today first line manager. The mandatory unit Solving Problems and Making Decisions is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.

All registered candidates automatically become studying members of the ILM for one year and can enjoy a range of member benefits accessible through the ILM website.

Studying members are encouraged to upgrade to the appropriate professional grade of membership to enjoy additional benefits which will support their career and personal development

Successful completion of a Level 3 qualification provides eligibility for Associate Membership (AMInstLM) of the Institute of Leadership & Management.

First Line Manager Profile
The following profile is provided to assist Centres in advising and recruiting participants on to programmes of an appropriate level. ILM believes that first line managers:

  • may engage in some of the tasks performed by their fellow team members, but this is not their primary function
  • are practising managers who engage more extensively in managerial tasks in which other team members do not engage
  • have a wider span of control, responsibility, authority or power and a greater degree of autonomy than a team leader
  • have to make decisions which have some resource implications
  • have to initiate actions in relation to the employment of others (eg, be involved in, but not decide about recruitment decisions or disciplinary matters)
  • have to operate with less supervision and control by others
  • plan work looking several weeks or months ahead (the team leaders time horizons tends to be days or weeks ahead at most)
  • have a greater knowledge than team leaders of specific requirements of customers or suppliers (conversely they are not likely to make decisions about varying terms of trading with customers or suppliers)
  • may deal with similar problems to team leaders, but require superior technical knowledge and more subjective judgements that demand understanding of relationships between people working together (this may extend to the relationship between customer or supplier and the employing organisation or other market related criteria)

What distinguishes first line managers from middle managers is that they have very limited budgetary responsibility. They may make decisions about resource utilisation but the budgetary accountability for these resources exists at a higher level. They are also limited in the range of decisions they can make compared to middle managers, with all delegated decision making heavily circumscribed by rules or procedures.

 

L3 First Line Management Induction
MHP will give each candidate an induction workshop at the beginning of each programme. The workshop will address the following areas:

  • an outline of ILM qualifications and the related candidate support resources available
  • expectations of, and benefits to, the individual and the organisation
  • format of the programme content, hours, attendance patterns, etc
  • the assessment process roles and responsibilities of participants, the centre colleagues and ILM
  • learning and study skills
  • information on equal opportunities, appeals procedures and support mechanisms
  • ILM membership

This candidate handbook provides the background information for the each candidates induction and it is intended as the first point of reference for all candidate queries.

L3 First Line Management Qualifications in a nutshell:


Award

Notional credit value

Minimum 5 notional credits

Duration

Minimum 34 Glh

To be completed within

One year

Induction

One hour

Tutorial support

At least 2 hours

Structure

One mandatory unit with a credit value of 2

Optional units with a minimum total credit of 3

Assessment and mandatory units

Work-based Assignment

 

Gaining the award through THE-Group Open Courses:
We are running a number of courses to enable you to achieve your ILM award:

Time Management
6th Feb 08 or 17th Sept 08.
This has one notional credit value.

Customer Service
5th March 08 or 15th October 08.
This has one notional credit value.

Managing Performance
14th May 08 or 12th November 08.
This has one notional credit value.

Delegation
3rd April 08 or 3rd December 08.
This has one notional credit value.

Problem Solving & Decision Making
7/8th May 08 or 25/26th Nov 08 (to be confirmed)
This is a mandatory module.
This has two notional credit value.

Each course costs £199.00+VAT per day.

There is an additional charge of £169.00, this includes registration fees, and administration (including all assignment provision, marking, internal assessment, external verification, certification).

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