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Training

Verbal Communication

Open the newspaper at the appointments page and the chances are that many of the positions advertised require excellent communication skills. This is a recognition that successful people are also effective communicators. Many core skills such as negotiating, motivation, assertiveness, handling conflict, interviewing, depend upon effective personal communication skills. This course focuses delegates closely on the following key areas?¢‚Ǩ¬¶

  • What do we mean by Communication? - A definition
  • The two-way nature of communication
  • Qualities and skills of a good communicator - good & bad communication
  • Context and content
  • The culture you are in

The objectives are therefore?¢‚Ǩ¬¶..

  • Understand the principles of good communications and verbal communications in particular
  • Be able to get the message across and understand others messages
  • Become a better listener

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