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Training

Handling Conflict

Delegates are encouraged to look at two fundamental personal requirements necessary to handle conflict effectively?¢‚Ǩ¬¶ the Right Attitude and the Right Approach.

The Right Attitude:
  • Stay Calm
  • Be positive
  • Be assertive
  • Be helpful and friendly


The Right Approach -
  1. Understanding the problem
  2. Finding a solution

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