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Training

Managing Conflict

One of the most effective ways to manage conflict is to take steps to prevent it happening in the first place. However when disagreements do happen achieving a swift and workable solution is critical to maximising productivity and maintaining levels of motivation.

Training outcomes:

What are the benefits?
  • Participation in the Thomas Kilman conflict styles questionnaire to determine and understand your own conflict handling preferences.
  • Develop skills and techniques that give you more choice and flexibility in the way you choose to handle conflict.
  • Enhance and broaden your communication and influencing skills to promote more collaborative and less confrontational relationships.
  • Explore how your existing mindsets are limiting your success at managing conflict
  • Handouts that summarise workshop learning
Course fees include parking, refreshments and lunch

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