The Group
Leadership, Development, Growth
Training
Customer Service
This course is offered as the full programme as outlined below, but also as a 1 hour bitesize session that you can attend free of charge to preview the main highlights from the full course to see if it will fit your needs.
Bitesize Date = Friday 30th January 2009 & Friday 11th September 2009
Overview
The ability to keep your customers happy is the cornerstone to any long term business success, yet we all tend to associate customer service with how to handle problematic customers, whereas when it gets to that stage it is essentially a bit late! This interactive workshop helps participants to understand the importance of day to day customer service, whether in person or over the telephone, and how to use truly effective tools and techniques to ensure that they are your best sales channel!
Training Outcomes
After attending this course, participants will be able to;
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Define service excellence and how it differs from average or good service.
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Recognise and know how to handle difficult conversations to ensure a consistently professional service.
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Identify a range of different customer ‘types’ and understand the best way to deal with them in their preferred way.
Who Should Attend
Anybody who has direct dealings with customers on the telephone or face to face, whether it be the public or business to business.