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Course Overview
Managing a team can have its challenges maintaining relationships whilst effectively managing peoples performance can be tough, especially when faced with a difficult conversation. Effective performance management is not just about having an annual appraisal or review process in place its about every Line Manager recognising the value of, and practicing performance management on an on-going basis. This one-day programme gives delegates an understanding of their role in managing the performance of their teams, and will focus on the behaviours needed to feed back and manage poor performance with confidence.
Who Should Attend
Managers, Supervisors, Team Leaders who want to get the best out of their individual team members; anyone who wants to feel more confident in managing poor performance will benefit.
Learning Outcomes
By the end of the programme, participants will have the ability to:
The Group
Leadership, Development, Growth
Training
Managing Performance (Getting the Best Out Of People)
Led by Jude LewinCourse Overview
Managing a team can have its challenges maintaining relationships whilst effectively managing peoples performance can be tough, especially when faced with a difficult conversation. Effective performance management is not just about having an annual appraisal or review process in place its about every Line Manager recognising the value of, and practicing performance management on an on-going basis. This one-day programme gives delegates an understanding of their role in managing the performance of their teams, and will focus on the behaviours needed to feed back and manage poor performance with confidence.
Who Should Attend
Managers, Supervisors, Team Leaders who want to get the best out of their individual team members; anyone who wants to feel more confident in managing poor performance will benefit.
Learning Outcomes
By the end of the programme, participants will have the ability to:
- Recognise the value of effective performance management, and understand their role in the performance management cycle
- Understand the impact of behaviour and motivation on performance
- Develop tangible techniques to motivate individuals
- Develop and practice responsive and directive behaviours, and flex their style to different individuals
- Question and listen more effectively
- Feedback performance confidently - both successful performance and performance that is not meeting the required standard
- The performance management cycle, and where the line managers role fits in that cycle
- The value of giving effective, specific feedback on performance
- Factors affecting performance, and the link with motivation
- Why is poor performance difficult to deal with?
- Identifying a framework to structure a conversation to feedback poor performance
- Responsive and directive behaviours
- Practice sessions
- Feeding back positive performance, with practice sessions
Course fees include parking, refreshments and lunch