The Group
Leadership, Development, Growth
Training
Public Courses
Advanced Presentation Skills - Masterclass
This is an advanced course developed for senior management who already have experience of presentations but wish to become masters of the art.
An Introduction to Coaching
Coaching is unlocking a persons potential to maximise their performance. It is helping them to learn rather than teaching them.
Sir John Whitmore
A lot has been written recently about the benefits of coaching with many companies adopting more of this style of management.
You want an overview and some practical ways of giving coaching a go if so, then this course is for you.
Assertiveness
Assertiveness supports us in a wide range of activities from handling difficult situations through to influencing people.
Coaching for performance
An introduction to the principles of coaching and how it can be used as an alternative approach to traditional performance management methods. With activities based on real examples, its not as easy to do as you think! This workshop is for anyone who has development for people development and performance management within an SME, from MD to line managers.
Communication Skills
This interactive workshop will provide participants with the knowledge and basic skills that will enable them to be more effective when communicating with others. They will compare their existing style and approach with people on the workshop and learn how they can be more successful through practical exercises.
Customer Care & Exceptional Customer Service
The concept of customer satisfaction
Customer Care Today
THE Group are pleased to offer this essential one day customer care workshop, this exciting and innovative workshop has been designed specifically to support companies who rely on exceptional customer care from their staff. During this day you will understand the concept of customer care, increase sales and repeat business, handle difficult customers professionally and identify and exceed customer expectations.
Customer Service
By the end of this 1 day programme, delegates will have a clear view of
how they can ensure a consistent level of service excellence for all
customers they come into contact with, both over the telephone and in
person
Customer Satisfaction is fundamental to the ongoing reputation of any
business. This module enables learners to understand the true
principles of effective relationship building and providing tailored
service to all types of customer.
This programme is aimed at those who have direct dealings with
customers on the telephone or face to face, and those who manage
service functions.
Delegation
By the end of this 1 day session learners will be better equipped to manage the increasing demands of a modern day work life.
Delegation remains one of the critical management processes which done
badly has significant negative impact on the achievement of tasks and
staff morale. Done well, it builds innovation, trust and motivation.
This programme is aimed at those with line management responsibility, or those who manage through influence on projects.
Delivering Customer Excellence
During this enjoyable day you will find out how to identify internal & external customers, legal & organisational responsibilities, identify customer service problems, select and implement the best solution. You will also be able to obtain customer feedback, use team work to improve customer service and handle difficult situations using negotiation.
Developing Performance
Learn how to receive the benefits of productive working relationships by managing conflict, develop professionalism and mutual support, measure staff turnover and identify reasons, recruit & select the best staff, learn how to identify colleagues learning needs, creating & reviewing development plans and evaluating the success of learning.
Difficult Conversations
A highly interactive workshop where you advance your people management skills by learning about different questioning techniques and approaches, and how to address difficult issues with different types of people! This workshop is for anyone who has people management responsibilities within an SME, from MD to line managers, because these skills can be applied in performance management, appraisals or general day to day management.
Discovering the real you!
Understanding how people tick is vital to successful relationships which in turn are vital to the success of any business or personal relationship.
Effective Management Skills
This course explores the role of the manager, identifies and practises key management skills and develops personal action plans for implementing the ideas in the workplace.
Effective Selling Skills
If all else fails you can always be a salesman How often have we
heard that saying? How often have people entered into the world of
selling as a last resort with generally little or no experience. What
happens? not a lot. How well do they do? - not very well. How long do
they stay - not very long.
Successful selling requires successful training.
A professional salesperson fully appreciates that selling is an art,
and like most artistic performances it requires a great deal of
knowledge, skill and understanding which can be only acquired through
dedicated learning. This course examines those key skills needed to be
successful at selling and will ensure that your performance is perfect
first time and every time.
Finance for Non-Financial Management
This course helps take the fear out of Finance. It is specifically written for managers who need a better understanding of business finance. It is a very practical course that will build from little or no financial knowledge. You will be able to immediately apply the content to your business.
Frontier Management Programme
This programme has been designed for those new to management, or those who would benefit from a refresher in the development of people management skills.
Getting your point across and self esteem for women
An interactive event for women, focusing upon assertiveness skills, increased self confidence, improving communication skills, increasing self motivation and adding even more value to their work.
Handling Conflict
Delegates are encouraged to look at two fundamental personal requirements necessary to handle conflict effectively?¢‚Ǩ¬¶ the Right Attitude and the Right Approach.
How to Build Effective Teams
This is of course the goal we all strive for when managing teams. Developing a set of individuals into a high performing team is a key challenge for todays manager.
How to train staff
You know your job inside out but need to train your team to the same high standards if so, this one day programme is for you!
Influence and Persuasion Skills
The ability to say what we think whilst showing respect for others allows us to make valuable contributions in the workplace. This course is about being able to define our individual power to have influence in the workplace. It covers how to be successful through effective relationships and how to improve persuasion skills. Underpinning all these capabilities are the essential communication skills that allow us to have influence. Delegates will learn how to harness their personal power, influence effectively and persuade others in order to positively influence outcomes at work.
Innovation Staying ahead of the competition
Modern organisations are looking to staff to be more innovative in their approach. During this workshop you will realise the difference between creativity and innovation, make time for idea development, be able to provide constructive feedback on ideas, develop your own creativity, recognise and manage the risk involved with innovation, develop a proposal/business case and plans for implementing ideas and use talent to achieve organisational goals.
Interpersonal Management Skills
The ability to achieve results - to accomplish goals and objectives - depends largely on the ability to gain the commitment and co-operation of others. Doing this effectively requires a great deal of flexibility, judgement and interpersonal skill. This course focuses on developing and refining interpersonal management skills.
Involvement through Teams
The team concept beyond quality improvement
Leadership Concepts/Supervisor-Team Leader Skills
The role of the team leader
Managing Change 1 Day Course
From Negation to Resolution
Managing Conflict
One of the most effective ways to manage conflict is to take steps to prevent it happening in the first place. However when disagreements do happen achieving a swift and workable solution is critical to maximising productivity and maintaining levels of motivation.
Managing Performance (Getting the Best Out Of People)
Managing a team can have its challenges maintaining relationships
whilst effectively managing peoples performance can be tough,
especially when faced with a difficult conversation. Effective
performance management is not just about having an annual appraisal or
review process in place its about every Line Manager recognising the
value of, and practicing performance management on an on-going basis.
This one-day programme gives delegates an understanding of their role
in managing the performance of their teams, and will focus on the
behaviours needed to feed back and manage poor performance with
confidence.
Mentoring
Destined, along with coaching, to be one of the most vital and important skills as companies encourage empowerment and increased individual responsibility.
Negotiating & Influencing
This interactive workshop will provide participants with the knowledge and basic skills that will enable them to be more effective when seeking to achieve mutual agreement with others. They will compare their existing style and approach with people on the workshop and learn how they can be more successful through practical exercises.
Performance Appraisals
Motivation as a product of successful performance management
Presentation Skills
This highly interactive programme will give you the confidence and help you develop the skills to deliver professional presentations that get great results. Presenting to an audience of any size can be a daunting thought, yet it is an essential skill to possess. During the programme, all participants will receive individual coaching and feedback to ensure they achieve maximum benefit in terms of developing skills and confidence.
Project Management
At the hub of successful organisations is effective project management. This course unveils the secrets of successful projects.
Recruiting the right people
Hiring the right people, whether it be internally or externally, is one of the most mission critical activities a small business will ever undertake, and this workshop shows you the tools and approaches to use to help you get it right more often. This workshop is for anyone who is involved in identifying people potential and recruiting staff within an SME, from MD to line managers.
Recruitment and Selection
Recruiting a new employee is one of the most important decisions any
manager can make. A successful appointment adds huge value to the
organization and furthers the achievement of its objectives. A poor
appointment can negatively impact on customers, work teams and
organisational effectiveness, and can cost a great deal of money.
Report Writing
One of the key management skills, but undervalued by many and poorly executed by the majority. This course covers the key points in developing first class reports that communicate your message effectively.
Running Effective Meetings
How much time do
you spend in meetings?
How much time is
wasted on meetings that are not set up or run well?
With the
increasing amount of time organisations are placing on groups making decisions,
the emphasis on these meetings being run well is growing.
This programme
will give you the key skills of running meetings that are influential,
interesting and useful.
Running Great Meetings
If you had to identify, in one word, the reason why the human race
has not achieved, and never will achieve, its full potential, that word
would be meetings Dave Barry
Strong words about the impact of meetings but the reality is that they
are part of everyday life and when handled well are of great benefit to
any business or voluntary organisation.
Scintillating Service that boosts the Bottom Line and costs little or nothing!
We must get out of our offices and listen and talk more to
customers. We must get out of our offices and listen to and motivate
our staff, for if they are interested in and responsive to customers
you are more than halfway towards satisfying them. Finally, we must
keep our employees well informed.
Richard Branson
Without customers you have no business, so this workshop focuses on
ideas and practical ways of keeping your customers happy and ultimately
boosting the bottom line.
Selection Interviewing Interviewee Skills
This programme is designed to give you a view of the interview from the perspective of the interviewer, and enable you to prepare yourself for the most challenging, and rewarding, interview situations.
SpringBoard
SpringBoard is the number one women's development programme in the UK, and is also delivered in 26 countries worldwide!
Stress Management
In the modern working environment stress is being increasingly recognised as not only the cause of much individual anguish but also as being the root of business and organisational waste. This course looks at how stress manifests itself, and goes on to look at the root causes as well as techniques for overcoming it.
Successful Negotiation
Successful Presentations
This is an introductory course designed for inexperienced presenters. It introduces the fundamentals of successful presentations and, through practise, allows the delegates to learn a sound and practical approach.
Team Building
This is a participative workshop designed to give participants an understanding of what good team working is and how individuals can contribute to improving their teams performance. It will draw upon participants own experiences and help identify what makes a successful team.
Team Building - Classroom Based
Building effective teams
Team Building: Two/Three Day Residential
This course uses experiential learning to build team spirit and co-operation. Using a mixture of indoor and outdoor activities, and situated in a rural location with a high standard of accommodation, groups of individuals and moulded into highly effective teams by skilled course facilitators.
The Art of Communication
Good communication is a vital ingredient to success both at home and at
work so take time out to hone your skills in the key areas of building
rapport, reading other peoples body language, listening and
questioning.
Part of a series of introductory workshops designed to build essential
skills for Team Leaders but ideal for anyone who communicates with
other people!
The business case for equal opportunities and diversity
Are these the kind of things you hear said but youre not sure how to deal with them or how they elate to your business? If so, this course is for you. This interactive course addresses the business case for Equal Opportunities and Diversity by examining Equal Opportunities and Diversity, the key legislation, identifying where prejudices and stereotypes come from, and identifying practical ways to challenge discrimination.
The power of metaphor in business
As a business leader, you have to communicate information both
internally and externally. Yet without a frame information has no
meaning.
This interactive course addresses the power of metaphor as a tool to
help you communicate the values of your organisation. The more you
understand about this tool the better and more precise you can be about
fashioning metaphors that make your information meaningful.
The Tipping Point how change really happens
Implementing Change in Organizations - Why is it so hard? As a result of market force realities forcing us to constantly improve how we conduct business, 'change' has become the only real 'constant' in business today. 50-85% of all organizational change initiatives fail, not for lack of technical excellence, but for underestimating the effect that a change has on people - and that people can exert on a change. Business Change is fundamentally a change in people. Organizations change when people in them change, when people think differently about their work and approach their jobs in new and creative ways.
The Work Style Analyser (WSA)
WSA is a unique psychometric instrument which provides a wealth of highly accurate and useful data about an individuals working style.
WSA is not a measure of ability, but is a highly accurate diagnostic and predictor of working style strengths and limitations.
WSA is extremely good value for money when compared against similar instruments in the psychometric marketplace.
Time management
Enable Team Leaders to utilise their time more effectively, to apportion time to the right things and to minimise stress and effects of change.
Train the Trainer
This training course is for trainers and Managers who are required to develop the skills and knowledge of other people within their organisation.
Trouble Shooting Competencies
Every organisation has to manage and measure performance and
competencies are a way of measuring what a job-holder does and how the
job is performed.
This interactive course gives you the knowledge and confidence to
develop, introduce and trouble-shoot competencies in the workplace and
will address what competencies are, how to write them, how to introduce
them and how to implement them.
Verbal Communication
Open the newspaper at the appointments page and the chances are that many of the positions advertised require excellent communication skills. This is a recognition that successful people are also effective communicators. Many core skills such as negotiating, motivation, assertiveness, handling conflict, interviewing, depend upon effective personal communication skills