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‘My Manager won’t employ people with disabilities – she/he says they have more time off work sick.’
Are these the kind of things you hear said but you’re not sure how to deal with them or how they elate to your business? If so, this course is for you. This interactive course addresses the business case for Equal Opportunities and Diversity by examining Equal Opportunities and Diversity, the key legislation, identifying where prejudices and stereotypes come from, and identifying practical ways to challenge discrimination.
An understanding of how we can make ourselves more effective is fundamental to leading our teams. This module will introduce you to the concept of managing yourself through goal setting and developing techniques for using time more effectively and reducing the impact of stress. (Accredited)
A professional salesperson fully appreciates that selling is an art, and like most artistic performances it requires a great deal of knowledge, skill and understanding which can be only acquired through dedicated learning. This course examines those key skills needed to be successful at selling and will ensure that your performance is perfect first time and every time.
Customer Satisfaction is fundamental to the ongoing reputation of any business. This module enables learners to understand the true principles of effective relationship building and providing tailored service to all types of customer. (Accredited)
This interactive course gives you the knowledge and confidence to develop, introduce and trouble-shoot competencies in the workplace and will address what competencies are, how to write them, how to introduce them and how to implement them.
The Group
Leadership, Development, Growth
Events
Finance for Non-Financial Management | Corsham | 16/07/2008
This course helps to take the fear out of finance. It is specifically written for managers who need a better understanding of business finance. It is a very practical course that will build from little or no financial knowledge. You will immediately apply the content to your business.Running Effective Meetings (1 Day) | Corsham | 23/07/2008
How much time do
you spend in meetings?
How much time is
wasted on meetings that are not set up or run well?
With the
increasing amount of time organisations are placing on groups making decisions,
the emphasis on these meetings being run well is growing.
This programme
will give you the key skills of running meetings that are influential,
interesting and useful.
Team Building | Corsham | 09/09/2008
This is a participative workshop designed to give participants an understanding of what good team working is and how individuals can contribute to improving their team’s performance. It will draw upon participant’s own experiences and help identify what makes a successful team.The Business Case for Equal Opportunities and Diversity | Corsham | 16/09/2008
‘The Sex Discrimination Act only applies to women, doesn’t it?’‘My Manager won’t employ people with disabilities – she/he says they have more time off work sick.’
Are these the kind of things you hear said but you’re not sure how to deal with them or how they elate to your business? If so, this course is for you. This interactive course addresses the business case for Equal Opportunities and Diversity by examining Equal Opportunities and Diversity, the key legislation, identifying where prejudices and stereotypes come from, and identifying practical ways to challenge discrimination.
Time Management | Corsham | 17/09/2008
The aim is to enable Team Leaders to utilise their time more effectively, to apportion time to the right things and to minimise stress and effects of change.An understanding of how we can make ourselves more effective is fundamental to leading our teams. This module will introduce you to the concept of managing yourself through goal setting and developing techniques for using time more effectively and reducing the impact of stress. (Accredited)
Getting Your Point Across & Self Esteem For Women | Corsham | 23/09/2008
An interactive event for women, focusing upon assertiveness skills, increased self confidence, improving communication skills, increasing self motivation and adding even more value to their work.Effective Selling Skills | Corsham | 24/09/2008
Successful selling requires successful training.A professional salesperson fully appreciates that selling is an art, and like most artistic performances it requires a great deal of knowledge, skill and understanding which can be only acquired through dedicated learning. This course examines those key skills needed to be successful at selling and will ensure that your performance is perfect first time and every time.
Negotiating & Influencing | Corsham | 08/10/2008
This interactive workshop will provide participants with the knowledge and basic skills that will enable them to be more effective when seeking to achieve mutual agreement with others.Customer Service | Corsham | 15/10/2008
By the end of this 1 day programme, delegates will have a clear view of how they can ensure a consistent level of service excellence for all customers they come into contact with, both over the telephone and in person.Customer Satisfaction is fundamental to the ongoing reputation of any business. This module enables learners to understand the true principles of effective relationship building and providing tailored service to all types of customer. (Accredited)
Trouble Shooting Competencies | Corsham | 16/10/2008
Every organisation has to manage and measure performance and competencies are a way of measuring what a job-holder does and how the job is performed.ÂThis interactive course gives you the knowledge and confidence to develop, introduce and trouble-shoot competencies in the workplace and will address what competencies are, how to write them, how to introduce them and how to implement them.
The Frontiers of Management | Corsham | 21/10/2008
This three day course has been designed for new managers, or middle/frontline managers, who would benefit from becoming more confident, professional and adaptable in people management and development as well as those who would benefit from a refresher. Course days: 21 & 22 & 23/10/2008
Communication Skills | Corsham | 05/11/2008
Good communication is a vital ingredient to success both at home and at work so take time out to hone your skills in the key areas of building rapport, reading other people’s body language, listening and questioning.Difficult Conversations | Corsham | 11/11/2008
Advance your people management skills by learning about different questioning techniques and approaches. These skills can be applied in performance management, appraisals or general day to day management.Managing Performance | Corsham | 12/11/2008
This one-day programme gives delegates an understanding of their role in managing the performance of their teams, and will focus on the behaviours needed to give feedback and manage poor performance with confidence. (Accredited)Train the Trainer | Corsham | 18/11/2008
Trainers and Managers who are required to develop the skills and knowledge of other people within their organization will benefit hugely from this course. Course days: 18 & 19/11/2008Problem solving & Decision Making (2 Days) | Corsham | 25/11/2008
Work often consists of us each making a number of decisions aimed at solving a number of problems that we encounter. Are you making those decisions in the most effective way?
This programme will give you the opportunity to learn new skills and become a highly effective decision maker.
(Accredited) Course days: 25&26/11/2008
Delegation | Corsham | 03/12/2008
Delegation remains one of the critical management processes which done badly has significant negative impact on the achievement of tasks and staff morale. Done well, it builds innovation, trust and motivation. (Accredited)Presentation Skills | Corsham | 04/12/2008
This highly interactive programme will give you the confidence and help you develop the skills to deliver professional presentations that get great results.An Introduction to Coaching (1 Day) | Corsham | 09/12/2008
Coaching is
unlocking a person’s potential to maximize their performance. It is helping
them to learn rather than teaching them.
Sir
John Whitmore.
A lot has been written recently about the benefits of coaching with many companies adopting more of this style of management.You want an overview and some practical ways of giving coaching a go – if so, then this course is for you.